Warranty Hive Inc.

Effective Date: January 1, 2025

This Privacy Policy describes how Warranty Hive Inc. ("Company," "we," "us," or "our") collects, uses, and discloses information that we obtain about visitors to our website (warrantyhive.com) and users of our asset management, maintenance scheduling, and warranty tracking services (the "Service"). By accessing or using the Service, you ("User," "you," or "your") agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, do not access or use the Service.

1. INFORMATION WE COLLECT

We collect information about you in the following ways:

• 1.1 Information You Provide Directly:

  • Account Information: When you create an account, we collect your name, email address, company name, job title, phone number, and other information you provide during registration.
  • Payment Information: If you purchase a subscription or other services, we collect your billing information, such as credit card details or other payment method information. This information is processed by our third-party payment processor (Stripe) and is not stored on our servers.
  • Asset Information: You may provide information about your assets, including asset type, model number, serial number, location, purchase date, warranty information, maintenance schedules, user manuals, receipts, and other related data.
  • Communication Information: When you contact us (e.g., for support, inquiries, or feedback), we collect the content of your communications.
  • Integration Information: If you choose to integrate the Service with third-party services, you may provide us with credentials or access tokens for those services.

• 1.2 Information We Collect Automatically:

  • Usage Data: We automatically collect information about your use of the Service, such as the features you use, the pages you visit, the actions you take, the time and date of your activities, your IP address, browser type, operating system, and device information.

  • Log Data: Our servers automatically record information ("Log Data") created by your use of the Service. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information.

  • Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your activity, browser, and device. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to:

    • Understand and save your preferences for future visits.
    • Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
    • Keep you signed in to the service.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

• 1.3 Information from Third Parties:

  • Third-Party Integrations: If you choose to integrate the Service with third-party services, we may receive information from those services, as authorized by you and governed by the privacy policies of those third parties. For example, connecting to a manufacturer's data system to update asset attributes and details.
  • Publicly Available Information: We may collect information about you that is publicly available, such as information from public records or online directories.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• 2.1 Providing and Improving the Service:
  • To operate, maintain, and provide the features and functionality of the Service.
  • To personalize your experience and deliver customized content and features.
  • To process your transactions and manage your account.
  • To communicate with you about your account, updates to the Service, and other important information.
  • To monitor and analyze usage patterns to improve the Service's performance, usability, and effectiveness.
  • To develop new features and services.
• 2.2 Training and Improving LLMs:
  • We use de-identified and aggregated User Data (excluding personally identifiable information and confidential business information) to train and improve our Large Language Models (LLMs) and other algorithms. This helps us improve the accuracy, performance, and safety of our LLMs.
• 2.3 Marketing and Communications:
  • To send you marketing communications about our products and services, special offers, and other information we think may be of interest to you. You can opt-out of receiving marketing communications at any time (see Section 6).
• 2.4 Research and Development:
  • To conduct research and development to improve our existing products and services and to develop new products and services.
• 2.5 Legal Compliance and Protection:
  • To comply with applicable laws, regulations, and legal processes.
  • To protect our rights, property, and safety, and the rights, property, and safety of our users and others.
  • To detect, prevent, and address fraud, security breaches, and other illegal or harmful activities.
• 2.6 3rd-Party Integrations:
  • To send and receive data to/from 3rd-party integrated services authorized by the user.

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

• 3.1 With Your Consent: We may share your information with third parties with your consent, such as when you authorize us to share information with a third-party service through an integration.
• 3.2 Service Providers: We may share your information with third-party service providers who assist us in providing the Service, such as payment processors, hosting providers, data analytics providers, customer support providers, and email service providers. These service providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect your information.